TERMS AND CONDITIONS AND DISCLAIMER
About Us
Edmondson Jones LLP is a Limited Liability Partnership incorporated in England and Wales with registered number OC 437370 whose registered office is Bay Lodge, 36 Harefield Road, Uxbridge, Middlesex, UB8 1PH.
A list of members is available for inspection at the registered office together with a list of those non-members who are referred to as Partners. The word ‘Partner’ is used to refer to a member of the LLP, or an employee or consultant with equivalent standing & qualifications.
Authorised and regulated by the Solicitors Regulation Authority – SRA number 821823
We maintain professional indemnity insurance in accordance with our regulatory obligations as imposed by the SRA. Details of our professional indemnity insurance are available on request.
Use of website and your information
By using our website you consent to the collection and use of your information as described in this policy. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
You should read these terms and conditions carefully before using this website (the Site) which is provided by us free of charge. References in these terms and conditions to the Site includes the following websites: www.edmondsonjones.com and all associated web pages. If you do not agree with or accept any of these terms and conditions, you should cease using the Site immediately.
No sale of products or services takes place on this website. Any agreement to provide legal services will be governed by separate terms and conditions.
You should be aware that when you use links to other sites operated by third-parties you will be subject to these third-parties’ privacy policies. We cannot be responsible for the actions of third-parties and we would advise that you read the privacy policies of third-party sites when interacting with them.
Accessibility
We aim to make our website as accessible as we are able to the widest range of visitors as possible. Our site has been produced to meet current best practices and guidelines.
All web sites that are owned by UK businesses need to comply with the Disability Discrimination Act 1995 (DDA). The part of the DDA that states that web sites must be made accessible came into force on 1 October 1999 and the Code of Practice for this section of the DDA was published on 27 May 2002.
Edmondson Jones LLP may update this policy from time to time and we advise you to check it regularly so that you are aware of any changes.
Copyright
The copyright in the content of these website pages (“the Content”) is owned and controlled by Edmondson Jones LLP. Copying of part or all of the Content in any form is strictly prohibited other than in accordance with the following permissions:
You may view the Content online. You may print or download extracts of the Content to your local hard disk for your personal use only.
You may forward extracts of the Content to individual third parties for their personal use, but only if:
You acknowledge the Edmondson Jones LLP website as the source of the Content. Such acknowledgement should include reference to the Edmondson Jones LLP website address in the copy of the Content (or any extras there from) and you include the words “© Edmondson Jones LLP 2021”
You inform the third party that these conditions apply to them and that they must comply with them.
Please note this licence does not permit distribution or incorporation of the Content or any part of it in any form, whether in hard copy, electronic copy or for distribution via the Internet or any other digital platform whether now known or hereinafter invented. In particular (but without limitation) no part of the Content may be distributed or copied for any commercial purpose.
The information and materials contained in this website do not constitute legal advice and should not be relied upon or used as a substitute for legal advice.
All information and materials are provided for general information purposes only.
Disclaimer
Edmondson Jones LLP takes reasonable care to ensure that the information and materials contained in this website are accurate, complete or free from errors or inaccuracies. However, no warranty, whether express or implied is given in relation to such information and materials. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information and materials provided in this website, nor shall we be responsible for the content of any web images or information linked to this website.
To the extent permitted by applicable laws, Edmondson Jones LLP will not be liable for any losses, damages or expenses of any kind including without limitation: direct, indirect or consequential losses, loss of data, loss of income, loss of profit, loss of or damage to property, or claims by third parties howsoever arising in connection with your use of this website; the copying or use of any information or material contained in or referred to in this website.
Nothing in this disclaimer excludes or limits Edmondson Jones LLP liability for damages arising from death or personal injury caused by the negligence of Edmondson Jones LLP, any of its employees or its agents.
Our Complaints Policy
We’d like to think that you will always be happy with the service we provide, and we are committed to delivering high quality professional services to all our clients. However, if something goes wrong, please tell us about it. Not only does this gives us the opportunity to investigate your concerns thoroughly, it also helps us to improve the service we deliver.
Contact us by email: nicola@edmondsonjones.co.uk or elizabeth@edmondsonjones.co.uk; by letter (at our registered office address): Bay Lodge, 36 Harefield Road, Uxbridge, Middlesex, UB8 1PH or by phone: Nicola Edmondson – 07921843639 or Elizabeth Jones – 07871 566965
How to complain
You can raise your concerns in writing to us (by email or letter), at a meeting or by telephone.
Giving examples of the problem, dates where possible and making a list of your queries or concerns will help us to reply. If you indicate that you require a meeting, but fail to attend, we will proceed with investigating your complaint. If you raise your concerns by telephone, we may ask you to put your concerns in writing to ensure that we fully understand the position.
What will happen next?
We will send an acknowledgement of your complaint within 3 working days of receiving it together with a copy of this procedure and refer this to either Elizabeth Jones or Nicola Edmondson.
They will investigate your complaint and report back to you within 28 days of the receipt of your complaint. In some circumstances, an appointment may also be made for you to discuss your concerns with either Elizabeth Jones or Nicola Edmondson.
If any of the timescales above change, we will let you know and explain why.
If we do not receive a response from you within 4 weeks of the date of our final response, we will assume that your complaint has been resolved and will close the complaint.
We do not charge for dealing with your complaint.
Referring your complaint to the Legal Ombudsman
If we are unable to resolve your complaint within 8 weeks, or if you remain unhappy, then you can ask the Legal Ombudsman to consider your complaint.
The Legal Ombudsman is an independent complaints handling body that deals with complaints about poor service by lawyers and, generally, will require you to have first raised your complaint with us before they become involved.
Normally, you must take your complaint to the Legal Ombudsman within 6 months of receipt of our final written response and no more than 6 years from the date of the act or omission; or no more than 3 years from when you should reasonably have known that there was cause for complaint. The right to refer a complaint to the Legal Ombudsman is not open to all types of client, and the Legal Ombudsman may therefore decline to deal with your complaint. Please check the Scheme Rules for further details
The Legal Ombudsman can be contacted at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, by email enquiries@legalombudsman.org.uk, by phone 0300 555 0333, or via www.legalombudsman.org.uk.
Referring a complaint to the Solicitors Regulation Authority (SRA)
You can also raise concerns with the Solicitors Regulation Authority (SRA) if you think we have breached an SRA Principle. The SRA Principles govern our conduct and behaviour, details of which can be found at: www.sra.org.uk/solicitors/standards-regulations/principles.
The SRA can be contacted at Solicitors Regulation Authority, The Cube, 199 Wharf Street, Birmingham B1 1RN, by telephone: 0370 606 2555 (or) (+44 (0) 121 329 6800 for international callers), by fax: +44 (0) 121 616 1999 and via their website: www.sra.org.uk/contactus/
Alternative Dispute Resolution (ADR)
In addition to the Legal Ombudsman, alternative complaints bodies exist (Alternative Dispute Resolution or ADR bodies) which are competent to deal with complaints about legal services should all parties agree to use such a scheme. You may access the list of ADR bodies on the European Commission’s website (www.ec.europa.eu/consumers/odr).
If we are unable to resolve your complaint and it relates to a contract we entered into online or by other electronic means, you may also be able to submit your complaint to an approved ADR provider in the UK via the EU “ODR platform”.
The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only i.e. where you have instructed us for purposes outside of your trade or business. The website address for the ODR platform is: http://ec.europa.eu/odr.
